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The Balanced Beat by Chris Dickhans

The Balanced Beat features real-life anecdotes and observations shaped by experiences as a technology leader and transformational change management executive.
Each post provides a brief, yet meaningful, look into challenges and lessons aiming to spark ongoing dialogue rather than provide exhaustive analysis. By blending strategic wisdom with candid commentary, readers can expect thought-provoking, original viewpoints designed to illuminate the evolving landscape in today's environment.
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Leadership Lessons from OceanGate’s Titan Disaster: A Call to Action
My husband and I spent Friday evening on our deck watching the Netflix documentary "Titan: The OceanGate Disaster." I found it...
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Sep 20, 20252 min read


Rule of 15
Create a clear, math-driven path to 50% revenue growth! Sales professionals can use the "Rule of 15" to set pipeline goals and forecast...
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Sep 19, 20252 min read


Silence the Noise in An Already Crowded Funnel
AI is showing up in sales, but that doesn’t mean it’s showing up effectively. This Forbes piece highlights what I’ve seen firsthand: the...
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Sep 18, 20251 min read


Creating Space for Real Progress
I’ve seen strong teams lose momentum because of how the work is structured. Manual tasks like pulling reports or chasing updates take...
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Sep 18, 20251 min read


When CX Breaks Down, Operations Are the Missing Link
Too many CX problems get labeled as "people issues." Slow response times. Inconsistent service. But what I keep seeing is something...
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Sep 18, 20251 min read


Why Confidence, Not Urgency, Fuels Sales Success
#SalesLeadership #PerformanceCoaching #TeamCulture
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Sep 18, 20251 min read


Redefining the Performance Curve Using MEDDPICC
Every sales org says they want better results. The question is: where are you focusing your energy? This is the framework I use with...
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Sep 18, 20251 min read


Clear Lesson for SaaS Leaders
Okta’s recent results offer a clear lesson for SaaS leaders when growth meets operational discipline. ARR up. Efficiency up. Retention...
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Sep 17, 20251 min read


Why Predictive CSAT Visibility is Your Secret to Better CX
Do You Have Predictive #CSAT Visibility? How about an automated #V oiceOfTheCustomer (VOC) Scorecard? If not, what’s holding you back? ...
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Sep 17, 20251 min read


Protecting People's Time While Driving Innovation
Every organization talks about transformation, but the real difference shows up when customer and employee experience are woven into...
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Sep 17, 20251 min read


Clarity is the Currency of Sales Leadership
The strongest sales teams do more than pass along information. They turn complexity into clarity for every customer. This takes time but...
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Sep 17, 20251 min read


The Habit Behind True Executive Presence
Every executive faces moments when silence fills the room and all eyes turn their way. In those moments, presence is measured by the...
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Sep 17, 20251 min read


Momentum is a Choice
There is a moment in every leader’s journey when you realize momentum is not a byproduct but a choice. I have watched teams light up when...
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Sep 17, 20251 min read


What is Your Superpower?
My favorite saying: "Uncompromising transparency is my strategic advantage." People value honesty, trust, and clear communication...above...
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Sep 17, 20251 min read


Transforming Sales Leadership
Sales leadership has changed dramatically. Buyers now complete most of their research before they even speak with sales. When sales teams...
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Sep 17, 20251 min read


Delivering Real Value
Delivering real value in the sales process goes far beyond product knowledge. The teams that stand out are the ones that consistently...
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Sep 17, 20251 min read


Creating Interactions that Feel Personal
Every customer experience leader wants to create interactions that feel personal, even as expectations keep shifting. The real progress...
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Sep 17, 20251 min read


Critical Competencies of Effective Sales Leaders
When a team struggles, the root cause usually lives in one of six places. The same holds true when they succeed. 🔹 Talent Acquisition 🔹...
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Sep 17, 20251 min read


Moving Beyond AI Hype
AI is reshaping how work gets done. The real test is how leaders embed AI into everyday decisions and operations. Success requires more...
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Sep 16, 20251 min read


What Happens When Every Omni-Channel Interaction is Analyzed?
Will Automated, Data-Driven Coaching and Training Redefine the Contact Center Forever? The Future of Contact Center Coaching and Training...
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Jul 21, 20253 min read
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